Shipping Policy 

At EriPhoto, we understand the importance of getting your precious memories to your loved ones in Asmara quickly and safely. This Shipping Policy outlines our procedures for shipping your orders.


1. Shipping DestinationsWe currently ship exclusively to Asmara, Eritrea.


2. Shipping Methods & Delivery TimesWe offer two shipping options:

  • Urgent Delivery: Estimated delivery time of 5-9 days.
  • Regular Delivery: Estimated delivery time of 7-12 days.

Please note that these are estimated delivery times and are not guarantees. Delivery times may be extended due to frequency of available flights, weather conditions, holidays, and other factors beyond our control.


3. Shipping CostsShipping costs are calculated based on the chosen delivery option and will be displayed at checkout before you finalize your order.


4. Order Processing TimeAfter you place your order and upload your photos/videos, we require 1-2 business days to prepare your order for shipment. This includes:

  • Downloading and processing your photos/videos.
  • Creating the flash drive/memory card or printing the photos.
  • Packaging the order securely.

 

5. Delivery to RecipientOnce the order arrives in Asmara, our local delivery partners will contact the recipient to confirm their address and arrange for door-to-door delivery.


6. Tracking Your OrderFor updates on your order status, please contact us via WhatsApp or email (details available on our website’s homepage). We will be happy to provide you with the latest information on your shipment.


7. Lost or Damaged ShipmentsIn the rare event that your order is lost or damaged during shipping, please contact us immediately at hello@eriphoto.com. We will work with our shipping partners to investigate the issue and find a resolution.


8. Contact UsIf you have any questions or concerns about our Shipping Policy, please contact us at hello@eriphoto.com.We are committed to providing you with a reliable and efficient shipping service. 

Thank you for choosing EriPhoto!


Please Note: This Shipping Policy is subject to change without notice.